Account Manager
Client Experience Team
Build Trust. Deliver Results. Lead Delivery.
The best Account Managers don’t manage accounts.
They lead relationships.
At Direct Focus, Account Managers are trusted advisors, operational leaders, and problem solvers. They build strong client partnerships, guide projects from idea to execution, and ensure clients receive exceptional value from every engagement.
You understand that great client service is about understanding what matters most, bringing clarity to complexity, and helping clients move forward with confidence.
If you enjoy building relationships, solving problems, leading teams, and delivering meaningful results, this role may be for you.
What We Mean By Great Client Service
At Direct Focus, great client service means more than being responsive. It means understanding our clients’ businesses, anticipating needs, communicating clearly, creating value proactively, and helping clients achieve meaningful business outcomes.
We pride ourselves on being trusted partners—not just service providers. We build long-term relationships by combining strategic thinking, operational excellence, and a genuine commitment to helping our clients succeed.
What You’ll Do
Lead Client Relationships
Serve as the primary day-to-day contact for your clients, building trust and ensuring clients feel supported, informed, and understood.
Lead Delivery
Coordinate cross-functional teams to ensure projects are delivered accurately, efficiently, and on time.
Protect Scope and Margins
Own project scope, budget performance, and profitability. Work proactively with clients and internal teams to manage change, align expectations, and ensure engagements remain successful for both the client and Direct Focus.
Lead Account Planning
Develop annual account plans, lead quarterly business reviews, and help clients connect marketing activity to business objectives.
Identify Opportunities
Look beyond individual projects and help clients uncover opportunities to improve performance, simplify execution, and create greater business value.
Support Team Success
Guide Account Coordinators and foster strong collaboration across strategy, operations, creative, production, and client teams.
What Success Looks Like
- Strong client relationships
- Consistent project delivery
- Healthy project margins
- Accurate forecasting
- Successful account planning
- High client satisfaction and retention
- Strong internal team alignment
What You Bring
- 4–7 years of agency, marketing, client service, or project leadership experience
- Strong communication and presentation skills
- Excellent organizational abilities
- Strong financial acumen and budget management experience
- Ability to balance multiple stakeholders and priorities
- Strong problem-solving skills
- Experience working within collaborative, cross-functional teams
Experience in B2B marketing, agency environments, or marketing operations is considered an asset.
How You Live Our Values
Own it
You take ownership of client commitments, project outcomes, and follow-through.
Better 2.0
You look for ways to improve processes, strengthen delivery, and create better outcomes.
Make trust
You build strong relationships through consistency, transparency, and reliability.
Deliver “great”
You focus on quality, results, and helping clients achieve meaningful business outcomes.
Be human
You communicate openly, collaborate effectively, and genuinely care about the success of your clients and teammates.
The Kind of Person Who Thrives Here
You:
- Stay curious
- Build trust quickly
- Communicate proactively
- Focus on solutions
- Think beyond the immediate task
- Connect work to business outcomes
- Take ownership of results
Why Direct Focus?
For more than 30 years, we’ve helped clients navigate change, solve complex marketing challenges, and achieve meaningful business results.
We’re proud of what we’ve built, but we’re always looking for ways to improve, evolve, and create more value for our clients.
We combine strategic thinking, operational excellence, technology, and scalable marketing execution to help organizations do more with less.
Most importantly, we believe great work starts with great people.
You’ll find:
- Amazing teammates
- Coaching and mentorship
- Training and professional development
- Exposure to national and international brands
- Modern tools and workflows
- Opportunities for growth and advancement
- A culture built on accountability, trust, and continuous improvement
