MARKETING SUPPORT SERVICES COORDINATOR- FRENCH/ENGLISH (WINNIPEG)
Winnipeg
Who Are You?
“Multi-tasker” and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work? No problem! You know how important it is to put the customer first.
Basically, you…
- Are friendly, enthusiastic, and confident—you have excellent interpersonal skills.
- Have exceptional written and verbal communication skills.
- Believe in being a professional at all times.
- Are proficient with Word and Excel.
- Never (ever) overlook the details.
- Are resourceful and solutions focused.
- Possess excellent time-management skills
- Thrive in a fast-paced, multi-tasking environment.
- Can work independently with minimal supervision.
- Know at least one work-appropriate joke.
What You’ll Do
Reporting to the Marketing Support Services (MSS) Supervisor, you’ll act as a first responder, supporting customers’ requests and orders through online programs, email, and over the phone. Working with various internal departments to process requests, you’ll make sure orders meet specifications and always pass our high standards for accuracy. When problems do arise, you’ll own and resolve them with your positive, upbeat attitude.
Essentially, you will…
- Provide helpful, common-sense support for customers.
- Answer queries in support of specific online programs for national clients.
- Process online requests, claims, or e-store orders on behalf of customers.
- Receive and handle customer calls and emails determining if a request or submission needs to be escalated to a supervisor/manager level.
- Ensure that emails are articulate, and error-free for optimal clarity.
- Follow up with customers, sending proofs for approval and obtaining signoff.
- Have an eagle eyes for proofreading and spotting errors.
- Know the difference between stationary and stationery.
- Actively monitor assigned programs to ensure timely responses to requests and orders, meeting or exceeding customers’ expectations.
- Prepare relevant reports for clients and management.
- Collaborate, as needed, with colleagues.
- Monitor customers’ online sites to ensure all programs are functioning appropriately.
- Develop and maintain thorough working knowledge of functions and offerings, ensuring up-to-date and useful information is available when customers ask.
- Work with internal departments as needed (Design, Print Production, Client Services, Distribution, etc.) to fulfill client requests.
- Update content on websites as required using available content management systems.
- Planning & Administration
- Meet as needed with your manager to determine work requirements, resource needs, etc.
- Schedule work activities, projects and assignments, and provide feedback to the Program Manager.
- Participate in staff administration activities related to your MSS team.
- Perform other duties as assigned by the Program Manager.
Education & Experience
- Fluent in French and English
- Minimum 2 year's customer service experience in a fast paced environment (retail, hospitality, or call centre environments).
- Positive attitude.
- Eagerness to learn and grow.
- A degree, diploma or certificate in Marketing or Business Administration is considered an asset
It’s considered a bonus if you align with our core values:
- Own it!
- Better 2.0
- Make trust
- Deliver great
- Be human
Who We Are (Direct Focus)
We are an end-to-end marketing and communications company that consists of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR.
We're on a mission to be a top employer of choice. While we're not perfect, we're always improving. Here's just a few of the reasons you should work with us:
The people are amazing
Office dogs (What more could you want?)
Opportunity for rapid advancement
Awesome workplace culture
A technologically-advanced workflow system
Exposure to national and international clients
Access to our training centre (on-site or virtually.)
Coaching, mentorship, and professional development
Flex time
Remote and hybrid work options
Quality work and a lot of fun!
Apply Today
ACCOUNT COORDINATOR
Winnipeg
Who Are You?
If there’s one thing your friends know not to do around you, it’s to say, “Meh, the details don’t matter.” You know for a fact that it’s the little things that make the biggest difference, and you have no problem putting in the effort to make sure every “t” is crossed and every “i” is dotted. Of course, while you’re doing that you’re also probably handling a variety of other high-stakes tasks because multi-tasking is your preferred way of working. You can manage multiple projects—each with their own timeline, needs, and personnel, of course—without ever getting flustered or forgetful. Yep, you can manage your time and priorities on your own, and you can take direction well (because you love working with people, of course). Oh, and you keep immaculate notes and records. That’s right, we said immaculate.
Basically, you…
- Are motivated to achieve success for you and your team.
- Know what clients want and will do anything to get it to them.
- Have excellent written and verbal communication skills as well as presentation experience.
- Love giving high fives.
- Respect and love the details.
- Understand the great importance of quality control.
- Can manage a timeline and the timelines of others, as needed.
- Are organized almost to a fault… almost.
- Have proven experience in delivering meaningful results.
- Love proofreading.
- Thrive when surrounded by multiple personality types.
- Are digitally savvy and more than literate in multiple types of relevant technology.
- Love to learn and love a challenge.
What You’ll Do
As an Account Coordinator, you’ll be responsible for managing the flow of work throughout the business. You’ll work closely with, well, mostly everyone, including members of the Creative & Digital Services team, other Account Coordinators, and Account Managers and Directors. Basically, you’ll be tasked with helping to ensure the successful organization and completion of a variety of different projects.
Essentially, you will…
- Take full accountability for scheduling personnel.
- Monitor all project milestones, budgets, and timelines.
- Collaborate with the accounts team to define project scope and deliverables.
- Help develop quotes.
- Ensure total quality control, including proofreading and checking standards.
- Support your team and arm them for success.
- Build trust throughout your team and foster an environment of accountability andsupport.
- Provide a high level of customer service to your clients.
Education & Experience
- Diploma or certificate in marketing, advertising or business administration.
- Minimum 2–3 years in a customer service role.
- Previous agency, digital, or promotional experience would be considered an asset.
It’s considered a bonus if you align with our core values :
- Own it!
- Better 2.0
- Make trust
- Deliver great
- Be human
Who We Are (Direct Focus)
We are an end-to-end marketing and communications company that consists of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR.
We don’t want to brag but…
We're on a mission to be a top employer of choice. While we're not perfect, we're always improving. Here's just a few of the reasons you should work with us:
- The people are amazing
- Office dogs (What more could you want?)
- Opportunity for rapid advancement
- Awesome workplace culture
- A technologically-advanced workflow system
- Exposure to national and international clients
- Access to our training centre (on-site or virtually.)
- Coaching, mentorship, and professional development
- Flex time
- Remote and hybrid work options
- Matched RRSP contributions
- Quality work and a lot of fun!
Apply Today
